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View All AgenciesPlease read these terms carefully before using our services
Last Updated: January 10, 2026
Welcome to Umrahlive. By accessing or using our website and services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.
These Terms constitute a legally binding agreement between you ("User," "you," or "your") and Umrahlive ("Company," "we," "us," or "our"). We reserve the right to modify these Terms at any time. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.
Important: You must be at least 18 years old to use our services. By using our platform, you represent that you are of legal age to enter into this agreement.
Umrahlive provides an online discovery and enquiry platform connecting pilgrims with verified travel agencies for Umrah and Hajj packages. Our services include:
Note: We operate as an enquiry marketplace connecting you directly with licensed travel agencies. Umrahlive is not a transactional payment processor or direct travel agent. All package terms, payment agreements, and travel service delivery are managed directly between you and your chosen travel agency.
To access certain features, you must create an account. You agree to:
We reserve the right to suspend or terminate accounts that violate these Terms or are inactive for extended periods.
You agree NOT to:
When you submit a callback request or connect via WhatsApp through our platform:
While Umrahlive verifies partner agency credentials and licensing, all commercial agreements, receipts, and travel services are executed directly between the traveler and the agency.
Cancellation policies are governed directly by the respective travel agency handling your package.
• Always review and request the specific cancellation terms directly from your travel agency prior to completing payment.
• Cancellation timelines, administrative fees, and refund percentages are determined by individual travel agencies in accordance with local regulations.
• Umrahlive is not liable for cancellation fees or dispute settlements between pilgrims and agencies.
You are responsible for:
We are not responsible for denied entry or other issues arising from inadequate documentation.
To the maximum extent permitted by law, Umrahlive shall not be liable for:
Maximum Liability: Our total liability shall not exceed the amount paid by you for the specific booking in question.
All content on Umrahlive, including but not limited to text, graphics, logos, images, and software, is the property of Umrahlive or its licensors and is protected by copyright and trademark laws.
You may not:
If you have a dispute with us, you agree to first contact us to attempt to resolve the issue informally. If we cannot resolve the dispute within 30 days, either party may pursue legal action.
Governing Law: These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions.
Arbitration: Any disputes shall be resolved through binding arbitration in accordance with commercial arbitration rules, except where prohibited by law.
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
For questions about these Terms of Service, please contact us: